Benefits Of Completion

Here are a few of the most important reasons you should become a Portland Tourism Ambassador

  • Enhance Your Knowledge of Portland: Gain a deeper understanding of Portland’s attractions, culture, and diverse neighborhoods, allowing you to share insider knowledge with visitors and fellow residents.

  • Contribute to a Welcoming Community: Become part of Portland’s efforts to create an inclusive, welcoming environment for visitors and support the city’s tourism industry, benefiting local businesses and the economy.

  • Build Personal and Professional Skills: Develop valuable communication, customer service, and cultural competency skills that can enhance your personal growth and open new professional opportunities in tourism, hospitality, and related fields.

Course curriculum

    1. Welcome to Rose City Certified

    2. Course Overview

    3. It's About You

    4. Where to Go for Help

    1. Initiating Welcoming Conversations

    2. Techniques for Assessing and Addressing Visitor Interests

    3. Questions That Encourage Openness

    4. Quiz: Active Listening

    5. Optional Extra Video: The Secrets of Unreasonable Hospitality

    1. Things to See and Do in Portland

    2. Explore the Resources at TravelPortland.com

    3. Scroll Through TravelPortland.com/Attractions

    4. Explore the Events Calendar at TravelPortland.com/Events

    5. Check Out TravelPortland.com/Sports

    6. Download the Near Me Now app

    7. Share Your Favorite Things to See and Do

    1. Navigating Portland

    2. Transportation in Portland

    3. Explore TravelPortand.com/Plan/Maps

    4. Explore TriMet's How to Ride Page

    5. Explore TravelPortland.com/Neighborhoods

    6. Quiz: Navigating Portland

    1. Having Conversations about Portland Specific Livability Issues

    2. Key Points for Discussing Livability Issues

    3. Public Safety Reporting and Resources Available (downloadable PDF)

    4. Quiz: Preparing Balanced, Respectful Responses to Inquiries

    1. Cultural Competencies, Accessibility and EDI

    2. Native Land Acknowledgment

    3. Avoiding Profiling to Create a Welcoming Environment for All Visitors

    4. Strategies for fostering an inclusive environment

    5. Explore Portland's Accessible Attractions at WheelTheWorld.com

    6. Equity, Diversity and Inclusion: Best Practices for Visitor Interactions

    7. Portland Communities of Color

    8. Discover Pride in Portland

    9. Exercise: Recommending diverse businesses

About this course

  • Free
  • 38 lessons
  • 0.5 hours of video content

Help contribute to a more unified, welcoming experience for Portland’s visitors

Enroll today